Sampson Nursery Terms of Service
Prices – All prices are wholesale and F.O.B. Sampson Nursery. To qualify for wholesale prices, a customer should be a licensed nursery, garden center, or landscaper. If purchasing from us for the first time, please provide us with a sales tax exemption number.
Terms – COD unless credit arrangements have been made before shipment. We accept cash, check and all major credit cards, checks are subject to $35.00 returned check fee. Credit applications are available by phone or email. New customers wanting to establish a credit account are asked to pay for the first two deliveries C.O.D. as an act of good faith. Established accounts are due thirty days from the date of invoice. Past due accounts are subject to service charge of 1.5% per month. All delinquent accounts are pursued aggressively with the customer responsible for all costs of collection and any legal fees incurred. We reserve the right to cancel credit at any time.
Claims – All claims must be made within 5 days of receipt of plants. We grow quality plants and guarantee that our plants are true to name and healthy when loaded; however, we cannot be responsible for plants after leaving our nursery. We will gladly correct any mistake made by us, but in no case will our liability exceed the purchase price. Any shortages or breakage of plants must be noted by our truck driver on the return copy of invoice.
Orders – Customers may place orders via phone, email, or fax. Customers are asked to have orders complete when placed, additions are accepted up to 48 hours before scheduled delivery or 4 business hours before scheduled pick-up. Plant tags are available on any order at an additional cost per tag. All tag information including, but not limited to, customer sku, item number, and retail price must be submitted to our office within 24 hours of placing your initial order. Orders requiring printed plant tags are subject to service fees regarding late plant additions or late tag information.
Booked Orders – Customers will receive order confirmations based on availability at the time the order was placed. Without a 25% deposit on your confirmation, we cannot guarantee plants on order will be available upon your desired ship date. Once a deposit is received your order will be pulled and held until agreed delivery or pick-up date. Deposits will be forfeited if the order is cancelled or not received by the date agreed upon. We accept all orders subject to crop conditions and that they may be void should any conditions beyond our responsible control occur.
Delivery – Plant delivery is available on our 24′ shelved box trucks. To reduce freight charges on less than full trucks, please place your order with adequate time for us to combine your load with other customers. Our trucks carry approximately 700 – 3-gallon plants. Freight schedule is as follows and is subject to change without notice: Less than 300 miles one way $1000.00 minimum order freight fee 12%-14% of total invoice. More than 300 miles one way $2000.00 minimum order freight fee 15%+ of total invoice.
Pick-up – If possible, we prefer at least 24-hour notice for all pick-up orders, however in most cases same day pick-up is available. Pick-up hours are Monday – Thursday 8am – 4:30pm Friday 8am – 4pm. We are unable to accommodate pick-ups outside of these hours, but we do not close for lunch.
